We, at Creative Options, will do our best to provide prompt delivery of your order. We will make every attempt to ship your products within 7-10 business days if items are in stock. If items are out of stock or if this is a Custom Order, please allow at least 3-4 weeks for delivery. Please note that you must contact Customer Service prior to ordering if you require expedited shipping. Please click here to contact us.

If you are not completely satisfied with your purchase, simply return the item(s) in their original condition and packaging along with your receipt within 30 days of purchase for a prompt exchange. Merchandise can be exchanged for equal or greater valued merchandise. Please note: THERE WILL BE NO EXCHANGE FOR SPECIAL ORDERS OR CUSTOM ORDERS. Complete the Creative Options Return Form and enclose it with your return for exchange or a 30 day store credit. Allow up to 4 weeks for us to receive and process your return.

We reserve the right to refuse returns if the item(s) show signs of use or wear, mishandling, or the item(s) is improperly packaged by the customer (sent back without the original or improper packaging) leading to damage that renders the item not sellable. Under these circumstances the return will be immediately sent back to the customer and is ineligible for an exchange.

Occasionally, we will offer items for sale at highly reduced prices with a no exchange policy. If a product is a FINAL SALE item, there will be no exceptions to this policy and no exchange will be offered.

Please note that a $5 restocking fee will be added to all returns.

 

 
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